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Terms and conditions of use

By placing an order with us you agree to our sales terms, conditions and policies.

Application of Terms; Customer Acknowledgment

These Terms constitute a binding contract between the Customer and The Smart Home Shop. The Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on our Website (the “Site”). These Terms are subject to change without prior notice.

Purchase price

Prices are listed on our Web site, and are subject to change without notice. All prices INCLUDE VAT unless otherwise stated.

Shipping; Risk of Loss 

During working hours, orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.

The Smart Home Shop typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for before 12pm (weekdays). 

You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.

 We ship countrywide, to your door at a flat rate of R89! We use a COURIER SERVICE, we do NOT use the post office.

This is overnight (next BUSINESS day service) to major centers (2-3 days extra to REGIONAL centers), but can take a few days to outlying areas.

Please note – large items (over 2kg) might take an extra 1-2 days shipping time.

 All times stated above exclude weekends & public holidays.

The Smart Home Shop charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.

Delivery times are estimates only and we shall not be liable for any delays caused by the courier company or post office.

PLEASE NOTE – We can not ship to certain townships, farms, plots or extreme outlying areas

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to admin@thesmarthomeshop.co.za or faxed to 086 551 2614

We allow a maximum of 3 days to complete order payment. Failure to do so will result in the order being cancelled.

Pricing Information; Availability; Errors and omissions Disclaimer 

All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements.

All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfil customer’s orders.

We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided “as is” without warranty of any kind.

Acceptance of order occurs once we start processing your order. Completing the order on our site does NOT constitute an acceptance of an order.

If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a credit. We also do not guarantee that our prices listed on other web sites or price engines are accurate or up-to-date.

 

Limitation of Liability

NEITHER THE SMART HOME SHOP NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER THE SMART HOME SHOP NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. THE CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY THE SMARTHOME SHOP OR ITS AFFILIATES, NEITHER THE SMARTHOME SHOP NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE RAND AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM. We will not be responsible for any delays in delivery which result from any circumstances beyond our control, including without limitation, product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labour problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.

We will not be held responsible for missing, damaged, or late package delivery by the shipper. 

 Orders; Payment Terms

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to admin@thesmarthomeshop.co.za or faxed to 086 551 2614

We allow a maximum of 48 hours to complete order payment. Failure to do so will result in the order being cancelled.

 Return of merchandise (RMA) and Warranty

We want you to be completely satisfied with your purchase. Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from The Smart Home Shop. You can return purchases for a full refund (excl shipping).

All items are covered by a 12 month warranty (unless otherwise stated) which will be honoured directly by The Smart Home Shop. All products will either be replaced/repaired/refunded depending on stock availability. Products will require evaluation by The Smart Home Shop before a warranty claim can be accepted.

Please email us should you need to return an item

We do not reimburse your fee to ship to us, but we will pay for return shipping if the item is subject to replacement.

Refunds are subject to inspection of item(s) and all returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition

Please re-package safely and include all original product packaging.  

The Smart Home Shop reserves the right to refuse a refund if the item is damaged from misuse, items are missing, or if the product is altered in any way. 

The Smart Home Shop or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us. 

The warranty will no longer be valid, and The Smart Home Shop will not be responsible for damage or injury of any kind resulting from:

  • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls
  • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse
  • Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests
  • If the product is physically damaged after it left the store
  • If water or liquid caused the damage to the product
  • If the warranty seal is tampered with
  • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment

shall render the warranty null and void.

 

FREE SHIPPING ON ORDERS OVER R500 Dismiss